Terms and Conditions
In order for us to continue the best customer service possible, we have enclosed a few basic terms and conditions. It is the customers responsiblity to read and understand these terms and conditions before placing an order.
Cancellation of orders
If you wish to cancel an order please let us know as soon as possible. All orders cancelled before shipping will be refunded payment less 10% administration charges. However if the order has left our premises, we cannot accept any cancellations.
Return and exchange policy
Addictive Gifts will exchange or refund any incorrect or defective merchandise as a result of our error, we must be advised by phone within 3 days of receipt otherwise no claims can be accepted. The item must be unused and in original packaging.
Shipping costs for sending items out are non-refundable.Addictive Gifts does not accept responsibility or liability for damage or loss of goods in transit.
Substitution of products
All products are subject to stock availability. Designs and colours may vary depending on season and supplies. In the event that an item is unavailable or out of stock we will replace item with another of equal or greater quality. Addictive Gifts guarantees your gift will be of the highest quality and presentation.
Addictive Gifts is committed to protecting your personal information. Any personal information you provide to us will only be used by Addictive Gifts. To complete your order or to contact you regarding any queries and future offers. All information provided by you will be treated in the strictest confidence and will not be shared with a third party.
Gift Certificates expire 12 months from date of purchase.
All Gift Certificates are non-refundable